This training will prepare you for the role as an entry-level IT Support Specialist. You’ll be introduced to the world of Information Technology, along with the different aspects of IT, like computer hardware, the Internet, computer software, troubleshooting, and customer service.


  • PC Hardware
  • The PC, history and logic
  • The Von Neumann model
  • A data processor
  • Introduction to the motherboard
  • Central Processing Unit
  • Random Access Memory
  • Chipsets and Hubs
  • Visual Display Unit
  • From ISA to PCI Express
  • SCSI, USB and Firewire
  • Introduction To Computer Network
  • OSI Protocol Architecture
  • Physical Layer
  • Data Link Layer
  • Network Layer
  • Transport Layer
  • Application Layer

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